Return & Refund Policy

Last Updated: 24 August 2026

Welcome to Svadeshee.

Svadeshee is committed to providing customers with genuine products and a reliable shopping experience. Due to the nature, value, and product-integrity considerations associated with our products, Svadeshee follows a limited Return & Refund Policy.

By placing an order through the Svadeshee website, the customer agrees to this Return & Refund Policy, subject to applicable laws and consumer rights.

1. General Return Policy

Svadeshee generally does not accept returns or provide refunds for reasons such as:

Change of mind
Personal preference
Customer no longer wanting the product
Incorrect product selection by the customer
Product not meeting personal expectations where there is no verified defect, deficiency, or discrepancy

However, nothing in this policy is intended to exclude any return, refund, replacement, or other remedy that cannot legally be excluded under applicable law.

2. When a Refund May Be Considered

A refund may be considered if the customer receives:

A product different from the product ordered
A materially damaged product
A missing product from the order
A defective or deficient product
A product that does not match the characteristics or description agreed at the time of purchase
Another issue for which a refund or other consumer remedy is required under applicable law

All claims are subject to reasonable verification.

3. Unboxing Video Requirement

For claims involving a wrong, damaged, missing, or materially compromised product, customers are strongly advised to record a continuous and clear unboxing video.

The video should ideally begin before the package is opened and should clearly show:

The sealed package
Shipping label and order information
Condition of the outer packaging
The complete opening process
The product received
Product packaging, label, and identifying information

The unboxing video may be requested as supporting evidence to help Svadeshee verify the condition and contents of the package at the time of delivery.

Important

Customers should not use, consume, alter, discard, or dispose of a product that is the subject of a suspected wrong or damaged-product claim until Svadeshee has provided appropriate instructions.

The absence of an unboxing video may make verification of certain claims more difficult, but it does not by itself remove any consumer right or remedy that cannot legally be excluded.

4. Wrong Product Received

If a customer receives a product that is different from the product ordered, the customer should contact Svadeshee as soon as reasonably possible after delivery.

The customer may be required to provide:

Order number
Clear photographs of the product received
Photographs of the package and shipping label
Unboxing video, where available or requested
Product packaging and batch/identification details
Any other information reasonably required to verify the claim

After verification, Svadeshee may provide an appropriate remedy, which may include:

Refund
Replacement, where applicable
Another remedy required under applicable law

5. Damaged Product

If a product arrives visibly damaged or the package appears materially damaged or tampered with, customers should:

Take photographs of the package before opening it, where possible.
Record the unboxing process.
Preserve the product and packaging.
Contact Svadeshee as soon as reasonably possible.

The claim will be reviewed based on the available evidence and circumstances of the delivery.

Where the product is verified as defective, damaged, or otherwise eligible for a remedy, Svadeshee will provide an appropriate resolution in accordance with applicable law.

6. Missing Product

If an item appears to be missing from an order, the customer should contact Svadeshee promptly.

The customer may be asked to provide:

Order number
Photographs
Unboxing video
Package details
Product details
Other relevant information

After verification, Svadeshee may provide an appropriate resolution, including a refund or replacement where applicable.

7. Non-Returnable Situations

Returns or refunds will generally not be accepted where the issue is solely:

Change of mind
Personal preference
Incorrect product selection by the customer
Customer no longer requiring the product
Customer dissatisfaction unrelated to a verified defect, deficiency, or discrepancy
Normal variation in product appearance or packaging that does not affect the product’s agreed characteristics or quality

This section remains subject to applicable consumer rights and remedies.

8. Product Usage and Opened Products

Customers should inspect the product and packaging before use.

If a customer receives a product that appears wrong, damaged, defective, or otherwise inconsistent with the order, the customer should not use or consume the product before contacting Svadeshee.

Once a product has been opened, used, or consumed, verification and resolution may become more difficult depending on the nature of the claim.

Nothing in this section limits any remedy that cannot legally be excluded.

9. How to Raise a Return or Refund Claim

A return or refund claim can be submitted through:

Email: support@svadeshee.com

Mobile / WhatsApp: +91 8810477580

The customer should provide:

Full name
Order number
Registered mobile number
Description of the issue
Relevant photographs
Unboxing video, where available or requested
Product or batch details, where relevant
Any other information reasonably required for verification

10. Claim Verification

Once a complaint is received, Svadeshee may review:

Order details
Product information
Photographs
Unboxing video
Packaging
Shipping label
Product or batch information
Delivery records
Courier information
Other relevant evidence

Svadeshee may contact the customer for additional information if required.

A refund or other remedy will generally be processed after the claim has been reasonably verified, except where applicable law requires otherwise.

11. Refund Process

Where a refund is approved, Svadeshee will generally process the refund through the original payment method used for the order, subject to the payment provider’s procedures.

Payments made through Razorpay may be refunded through the applicable payment-processing system.

The time required for the refunded amount to appear in the customer’s bank account, card, or payment account may depend on the payment provider or financial institution.

Svadeshee is not responsible for delays caused solely by banks, card issuers, payment gateways, or other third-party financial institutions.

12. Refund Amount

Where a refund is approved, the eligible amount will be determined based on:

The amount actually paid for the affected product or order
The nature of the verified issue
Applicable shipping or other charges, where legally relevant
Applicable law

Svadeshee will not make deductions in a manner inconsistent with applicable consumer law.

13. No Cash Refund

Svadeshee does not provide cash refunds.

Approved refunds for online orders will generally be processed through the original online payment method or another legally permissible method where required.

14. Return Shipping

Svadeshee generally does not accept change-of-mind returns.

Where a return, replacement, refund, or other remedy is required because of a verified wrong, defective, deficient, or otherwise eligible product issue, Svadeshee will communicate the applicable return or shipping procedure to the customer.

15. Order Cancellation

Order cancellations are governed separately by the Cancellation Policy published on the Svadeshee website.

Customers should refer to the Cancellation Policy for information regarding cancellation requests and applicable refunds.

16. Important Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or waive any consumer right or legal remedy that cannot legally be excluded.

Where applicable law provides a consumer with a right to a refund, replacement, return, or other remedy in relation to defective, deficient, incorrect, or otherwise non-conforming goods, such rights will continue to apply.

The Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning consumer information and grievance redressal for e-commerce entities.

17. Contact Us

For return, refund, or product-related complaints, customers can contact:

Svadeshee

Email: info@svadeshee.com
Customer Support: support@svadeshee.com
Mobile / WhatsApp: +91 8810477580

Grievance Officer

Name: Amit Kumar
Designation: Grievance Officer
Email: support@svadeshee.com
Mobile / WhatsApp: +91 8810477580

Last Updated: 24 August 2026