Terms & Conditions

Last Updated: 24 August 2026

Welcome to Svadeshee.

These Terms & Conditions govern the use of the Svadeshee website and the purchase of products offered through the website.

By accessing, browsing, registering on, or placing an order through the Svadeshee website, the customer agrees to these Terms & Conditions and the other policies published on the website.

If the customer does not agree with these Terms & Conditions, the customer should not use the website or place an order.

1. About Svadeshee

Business Name: Svadeshee

Svadeshee operates an online business offering Ayurvedic products and related wellness products to customers across India.

Contact Details

Email: info@svadeshee.com
Customer Support: support@svadeshee.com
Mobile / WhatsApp: +91 8810477580

Grievance Officer

Name: Amit Kumar
Designation: Grievance Officer
Email: support@svadeshee.com
Mobile / WhatsApp: +91 8810477580

2. Acceptance of Terms

By using the website or placing an order, the customer confirms that:

  • The information provided during checkout or account creation is accurate and complete.
  • The customer is legally capable of entering into a transaction under applicable law.
  • The customer has read and understood these Terms & Conditions.
  • The customer agrees to the Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy and Cancellation Policy.
  • The customer will use the website only for lawful purposes.

These Terms may be updated from time to time. The latest version published on the website will apply to future use and transactions, subject to applicable law.

3. Products

Svadeshee sells Ayurvedic products and related wellness products through its website.

Product information may include:

  • Product name
  • Product description
  • Ingredients or composition, where applicable
  • Product images
  • Price
  • Quantity
  • Usage information
  • Product warnings
  • Storage instructions
  • Other information required for the relevant product

Svadeshee makes reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

However:

  • Product packaging may change from time to time.
  • Product images may vary slightly from the actual product.
  • Colours and appearance may differ depending on the customer’s display/device.
  • Product availability may change without prior notice.

The applicable product label and packaging should always be referred to for product-specific information, directions, warnings and storage requirements.

4. Ayurvedic Product and Health Disclaimer

Information provided on the Svadeshee website is intended to provide information about the products and their intended use and should not be treated as personalised medical advice, diagnosis or a substitute for consultation with a qualified healthcare professional.

Customers should read the product label, ingredients, directions, warnings and usage information before using a product.

Customers who are pregnant, breastfeeding, taking medication, undergoing medical treatment, have an existing medical condition, or have concerns about the suitability of a product should consult an appropriately qualified healthcare professional before using the product.

Customers should not rely on the website to self-diagnose or self-treat a medical condition.

Svadeshee does not represent that an Ayurvedic product will diagnose, cure, treat or prevent any disease except where such claim is legally permitted and appropriately supported.

The Ministry of AYUSH has specifically cautioned against misleading or miraculous claims regarding AYUSH drugs and medicines.

5. Product Availability

Products displayed on the website are subject to availability.

Svadeshee reserves the right to:

  • Limit quantities available for purchase
  • Temporarily suspend a product
  • Discontinue a product
  • Correct product information
  • Correct pricing or technical errors
  • Refuse an order where reasonably necessary

If an ordered product becomes unavailable after an order is placed, Svadeshee may contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.

6. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is placed and accepted, subject to correction of obvious pricing or technical errors.

Any applicable taxes, delivery charges or other charges will be displayed during the ordering or checkout process where applicable.

7. Orders

An order placed through the website constitutes a request to purchase the selected products.

An order may be subject to verification and acceptance by Svadeshee.

Svadeshee may contact the customer through phone, WhatsApp, email or other available communication channels for order verification where reasonably necessary.

An order may be cancelled or declined where:

  • The product is unavailable.
  • Payment is unsuccessful.
  • The customer provides incorrect or incomplete information.
  • The transaction appears fraudulent or suspicious.
  • There is an obvious pricing or technical error.
  • Delivery to the provided location is not possible.
  • Cancellation is required for legal, regulatory or operational reasons.

8. Online Payment

Svadeshee currently accepts online payments through available payment methods provided during checkout.

Online payments may be processed through Razorpay.

Payment processing may be subject to Razorpay’s applicable terms and policies.

Customers should never share their:

  • OTP
  • UPI PIN
  • Card PIN
  • Banking password
  • Other confidential payment credentials

with anyone claiming to represent Svadeshee.

9. Cash on Delivery

Cash on Delivery (COD) is not available on the Svadeshee website.

Orders must be paid through the online payment methods made available at checkout.

10. Order Cancellation

Customers may request cancellation of an order subject to the Cancellation Policy published on the website.

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed for dispatch or shipped, cancellation may no longer be possible.

Where cancellation is accepted and a refund is applicable, the refund will be processed according to the applicable Cancellation and Refund Policy.

Nothing in this section is intended to exclude any consumer right that cannot legally be excluded under applicable law.

11. Shipping and Delivery

Svadeshee offers online delivery to serviceable locations across India.

Delivery timelines are estimates and may vary depending on:

  • Delivery location
  • Courier/logistics service
  • Product availability
  • Public holidays
  • Weather conditions
  • Transportation disruptions
  • Incorrect or incomplete address information
  • Events beyond Svadeshee’s reasonable control

For complete information, customers should refer to the Shipping & Delivery Policy.

12. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

The customer should carefully verify:

  • Name
  • Mobile number
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code

Svadeshee may not be responsible for delivery problems caused by incorrect, incomplete or inaccurate information supplied by the customer.

Additional delivery attempts or charges, where applicable, may depend on the courier/logistics provider and the circumstances of the shipment.

13. Inspection of Package

Customers are strongly advised to inspect the condition of the package at the time of delivery.

Where possible, customers should record a continuous and clear unboxing video from the sealed package through opening and showing the product received.

The video should preferably show:

  • The unopened/sealed package
  • Shipping label
  • Package condition
  • Opening of the package
  • Product received
  • Product packaging and relevant identifying information

An unboxing video may be required as supporting evidence when making a claim regarding a wrong, missing or visibly damaged product.

14. Returns and Refunds

Svadeshee follows a limited return and refund policy because of the nature and value of its products.

General Rule

Svadeshee does not accept returns or refunds merely because a customer changes their mind, no longer wants the product, ordered incorrectly, dislikes the product, or has a personal preference, subject always to any non-waivable rights available under applicable law.

Eligible Product Issues

A customer may contact Svadeshee if:

  • A product different from the product ordered was delivered;
  • A product is missing from the delivered order; or
  • The product/package was visibly damaged or materially compromised during delivery.

Such claims will be reviewed and verified on a case-by-case basis.

Evidence

Customers should provide:

  • Order number
  • Photographs of the package/product
  • Clear continuous unboxing video, where requested
  • Relevant product/batch information
  • Other information reasonably required to verify the claim

The unboxing video is intended as supporting evidence and helps Svadeshee verify the condition and contents of the package at the time of opening.

Refund

If Svadeshee verifies that an eligible issue occurred, Svadeshee may provide an appropriate remedy, which may include a refund, replacement or another resolution as applicable.

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the payment provider.

For complete details, customers should refer to the Return & Refund Policy.

Nothing in this section is intended to exclude any refund, replacement or other consumer remedy that is required by applicable law.

15. No Change-of-Mind Returns

Because Svadeshee sells products that are relatively high-value and may be subject to hygiene, safety, quality and product-integrity considerations:

Change-of-mind returns are not accepted.

This includes situations where a customer:

  • Changes their mind
  • Does not like the product
  • Ordered the wrong product
  • No longer wants the product
  • Finds the product unsuitable based solely on personal preference

This provision remains subject to rights and remedies that cannot legally be excluded.

16. Damaged, Wrong or Missing Product

If a customer believes that the wrong, damaged or incomplete product has been received, the customer should contact Svadeshee as soon as reasonably possible after delivery.

Contact:

Email: support@svadeshee.com
WhatsApp/Mobile: +91 8810477580

Svadeshee may request photographs, video evidence, order information, packaging details and other reasonable information to investigate the claim.

17. Intellectual Property

Unless otherwise stated, all content on the Svadeshee website, including:

  • Logo
  • Brand name
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Website design
  • Original marketing content
  • Other website materials

is owned by or licensed to Svadeshee and may be protected by applicable intellectual-property laws.

No website content may be copied, reproduced, modified, distributed, published or commercially exploited without appropriate permission, except where permitted by applicable law.

18. Website Use

Customers must not use the website to:

  • Conduct unlawful activities
  • Attempt unauthorised access
  • Introduce malware or malicious code
  • Interfere with website security
  • Attempt to access another customer’s account
  • Submit fraudulent information
  • Abuse promotional offers
  • Scrape or reproduce website content without permission
  • Conduct activities that may damage or disrupt the website

Svadeshee may restrict or suspend access where misuse, fraud or unlawful activity is reasonably suspected.

19. Customer Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their account credentials.

Customers should:

  • Use accurate information
  • Maintain a strong password
  • Keep login credentials confidential
  • Notify Svadeshee of suspected unauthorised account activity

Svadeshee may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity or violation of these Terms.

20. Promotions and Discounts

Svadeshee may offer:

  • Discounts
  • Promotional codes
  • Special offers
  • Bundles
  • Campaigns
  • Other promotional benefits

Promotions may be subject to separate conditions.

Svadeshee reserves the right to:

  • Modify an offer
  • Withdraw an offer
  • Correct an obvious promotional error
  • Limit usage
  • Reject fraudulent or abusive use

Unless expressly stated otherwise, promotional offers cannot be combined.

21. Reviews and User Content

Where the website permits customers to submit reviews, feedback or other content, customers must ensure that the submitted content:

  • Is genuine and not deliberately misleading
  • Does not infringe another person’s rights
  • Does not contain unlawful content
  • Does not contain malicious code
  • Does not contain confidential personal information belonging to another person

Svadeshee may remove content that violates these requirements or applicable law.

22. Third-Party Services

The website may use or integrate third-party services including payment, analytics, advertising, logistics and technology providers.

Examples may include:

  • Razorpay
  • Google services
  • Meta services
  • Courier/logistics providers
  • Hosting and security providers

Use of third-party services may be subject to the relevant third party’s own terms and privacy policies.

23. Privacy

Personal information collected through the website is handled in accordance with the Privacy Policy published on the Svadeshee website.

Customers should review the Privacy Policy to understand how personal information is collected, used and processed.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Svadeshee will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude, restrict or limit any liability, consumer right or remedy that cannot legally be excluded, restricted or limited under applicable Indian law.

25. Product-Use Responsibility

Customers are responsible for reading product labels, directions, warnings and other product information before use.

Customers should use products only as directed on the product packaging or by an appropriately qualified healthcare professional where professional guidance is required.

Svadeshee does not encourage self-diagnosis or inappropriate self-medication.

The Ministry of AYUSH advises consumers to avoid self-diagnosis/self-medication with ASU&H medicines and to seek appropriate professional advice for health concerns.

26. Force Majeure

Svadeshee will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or infrastructure failures
  • Epidemics or public emergencies
  • Acts of third parties
  • Other circumstances beyond reasonable control

27. Suspension or Termination

Svadeshee may suspend or terminate access to the website or certain services where reasonably necessary due to:

  • Fraud
  • Abuse
  • Unlawful activity
  • Security threats
  • Violation of these Terms
  • Operational or regulatory requirements

Such action will not affect rights and obligations that have already accrued where applicable.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and jurisdictional requirements, disputes arising in connection with the website or transactions may be subject to the jurisdiction of the competent courts having jurisdiction over Svadeshee’s applicable place of business.

Nothing in these Terms prevents a consumer from exercising any statutory consumer right or remedy available under applicable law.

29. Grievance Redressal

For complaints, concerns, order-related issues or grievances, customers may contact:

Grievance Officer

Name: Amit Kumar
Designation: Grievance Officer
Email: support@svadeshee.com
Mobile / WhatsApp: +91 8810477580

Customer Support

Email: support@svadeshee.com
Email: info@svadeshee.com
Mobile / WhatsApp: +91 8810477580

Svadeshee will endeavour to acknowledge and address grievances in accordance with applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 contain requirements concerning grievance redressal and information that e-commerce entities must make available to consumers.

30. Changes to These Terms

Svadeshee may update these Terms & Conditions from time to time due to:

  • Changes in business practices
  • Changes in products
  • Changes in website functionality
  • Changes in technology
  • Changes in applicable laws
  • Changes in regulatory requirements

The updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review these Terms periodically.

31. Contact Us

For questions regarding these Terms & Conditions:

Svadeshee

Email: info@svadeshee.com
Customer Support: support@svadeshee.com
Mobile / WhatsApp: +91 8810477580

Last Updated: 24 August 2026

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